Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returned items will be issued store credit. 

To be eligible for a return, your item must be in the same condition that you received it (new and unused), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@tidewatershop.com or visit us in store. Customer is responsible for return shipping. Items sent back to us without first requesting a return will not be accepted. Store credit will be issued within 4 days of the accepted return.

You can always contact us for any return questions!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, and are specified on the product info page. 

Unfortunately, we cannot accept returns or exchanges on furniture, lighting, rugs, pantry/food items, sale/clearance items, gift cards and seasonal/holiday items. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We are unable to refund your original payment method. All returns will be issued store credit.